We're here to help. Choose the channel that best fits your needs, and we'll get back to you as quickly as possible.
For the fastest response, please email the team most relevant to your inquiry:
Interested in Mouse for your team or organization? Have questions about pricing, volume discounts, or enterprise features?
Response time: Within 24 hours
Best for:
Questions about invoices, payment methods, subscription changes, or refunds?
Response time: Within 24 hours
Best for:
General questions about HIC AI, Mouse, or anything else? We're happy to help.
Response time: Within 48 hours
Best for:
Questions about terms of service, licensing agreements, or compliance requirements?
Response time: Within 3 business days
Best for:
Questions about how we handle your data, GDPR requests, or privacy concerns?
Response time: Within 3 business days
Best for:
For responsible disclosure of security vulnerabilities or weaknesses. Please contact us privately rather than posting a public GitHub Issue.
Response time: Within 24 hours
Best for:
For technical questions, bug reports, and community discussions:
Join our discussion page for feature requests, tips, announcements, and more.
Business plan customers have access to priority email support with 24-hour response times. After signing up for a Business plan, you'll receive dedicated support credentials.
Need enterprise features like SSO, custom contracts, or dedicated support? Contact our sales team to discuss your requirements.